Submission and review rules

Dear applicants!

Electronic appeals of citizens, including individual entrepreneurs (hereinafter referred to as citizens), and legal entities addressed to the administration of the clinic are sent and considered in accordance with the requirements Of the Law of the Republic of Belarus of July 18, 2011 “On Appeals of Citizens and Legal Entities” (further – Law).

In accordance with the requirements of the Law, electronic applications are set out in Belarusian or Russian languages.

Citizen’s electronic appeal must necessarily contain:

• surname, first name, patronymic or initials of a citizen;
• the address of the place of residence (residence) of the citizen;
• statement of the essence of the appeal;
• сitizen email address.

An electronic application of a legal entity must necessarily contain:

• full name of the legal entity;
• location of the legal entity;
• statement of the essence of the appeal;
• the surname, first name, patronymic of the person authorized to sign the appeal;

Electronic applications should be considered no later than 15 days, and those requiring additional study and verification – no later than 1 month.

Responses to electronic messages are sent in electronic form to the email address specified in the electronic application, or in writing at the place of residence (place of residence) of the citizen or the location of the legal entity in cases established by Law.

Left without consideration on the merits of the appeal, which:

• set out not in Belarusian or Russian;
• do not contain the name, first name, patronymic, address of the place of residence (residence) of the citizen;
• they do not contain the full name of the legal entity and the address of its location, last name, first name, patronymic name of the manager or a person authorized to sign appeals in the prescribed manner (for legal entities);
• contain text that cannot be read;
• contain obscene or offensive words or expressions;
• In accordance with legislative acts, a different procedure is established for the submission and consideration of such applications;
• missed deadline for no reason;
• a second appeal has been filed if it has already been considered on its merits and does not contain new circumstances that are relevant to the consideration of the appeal on the merits;
• correspondence with the applicant terminated.

If your appeal is personal in nature and you would like to receive an answer on the merits, you should send the appeal to us by regular mail, having issued it in accordance with the requirements of the Law “On Appeals of Citizens and Legal Entities”.